Privacy Policy
Last Updated: March 12, 2026
1. Introduction
Welcome to Toraload. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how Toraload ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our mobile application and services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, phone number, email address, profile photo
- Payment Information: Payment card details, mobile money account information, billing address
- Driver Information: Driver's license, vehicle registration, insurance documents, vehicle photos
- Delivery Details: Pickup and drop-off locations, item descriptions, special instructions
2.2 Information We Collect Automatically
- Location Data: Real-time GPS location during active deliveries, pickup and drop-off locations
- Device Information: Device type, operating system, unique device identifiers, IP address
- Usage Data: App interactions, features used, time and date of access, crash reports
- Transaction Data: Delivery history, payment records, ratings and reviews
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our delivery services
- Match customers with nearby drivers
- Process payments and send transaction receipts
- Enable real-time tracking of deliveries
- Facilitate communication between customers and drivers
- Verify driver credentials and conduct safety checks
- Send service updates, promotional offers, and notifications
- Provide customer support and respond to inquiries
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations and law enforcement requests
- Analyze usage patterns to improve user experience
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 With Drivers and Customers
When you request or accept a delivery, we share necessary information (name, phone number, pickup/drop-off locations) with the relevant driver or customer to facilitate the service.
4.2 With Service Providers
We share information with third-party service providers who perform services on our behalf, including payment processing, SMS delivery, mapping services, analytics, and customer support.
4.3 For Legal Reasons
We may disclose information if required by law, legal process, litigation, or government authorities, or to protect our rights, safety, and property.
4.4 With Your Consent
We may share information for other purposes with your explicit consent.
5. Location Information
Location data is essential to our service. We collect location information:
- To match customers with nearby drivers
- To enable real-time tracking during deliveries
- To calculate accurate pricing and distances
- To provide navigation directions to drivers
For drivers, location tracking is active while the app is in use and during active deliveries. Customers' precise location is only used for the specific delivery request. You can manage location permissions in your device settings, but this may limit app functionality.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Restricted access to personal information
- Secure payment processing through certified providers
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Transaction records and delivery history are retained for accounting, tax, and legal compliance purposes. You may request deletion of your account and personal data at any time, subject to legal retention requirements.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Object: Object to certain data processing activities
- Marketing: Opt out of promotional communications
- Data Portability: Receive your data in a structured format
To exercise these rights, contact us at privacy@toraload.com
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through the app or via email. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Toraload
Email: privacy@toraload.com
Support: info@toraload.com